Terms and Conditions
If you have a comment, concern, or complaint about a product you have purchased from us, please contact us via email firstname.lastname@example.org.
— “Website” means an aggregate amount of the web pages available at aifory.com and all sub-domains thereof.
— “We,” “Us” “Ours” A4 Group Sp. z O.O. registration No. 385825593, registered address at Oswiecimska 54, 41-400 Myslowice, Poland; VAT number: PL 2220917517
— “User”, “you” means a user of the Website.
In consideration of your consent to follow these Terms, we grant you a non-transferable, non-exclusive, worldwide license to use the Website only for your personal purposes.
- GENERAL PROVISIONS
Contractual partner, formation of the contract. The purchase contract is concluded with Aifory. The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button, which indicates your acceptance of our offer concerning the goods contained in your basket. Once you’ve sent your order, you will immediately receive a confirmation to the e-mail you’ve indicated registering at aifory.com.
We reserve the right to change any services, products, prices, product specifications, and availability at any time. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this will be the case, or that stock will always be available.
- ORDER PROCESS
Orders will only be accepted by and/or from persons over the age of 18.
All orders are subject to acceptance and availability.
You may purchase items from our Website either by registering your account or without creating an account.
If no item is available, we will notify you by sending an email to your mailing address and you will have the option to wait for the item or to cancel your order.
Please provide a valid email address in order to contact you if necessary. Any orders placed by you will be treated as an offer to purchase goods or services from our Store, and we have the right to reject such offers at any time prior to acceptance.
Provide us with your true credentials only! Please share your address and phone number in order to get your delivery faster.
You acknowledge that any automated approval of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods on the Website.
The goods shall remain on our property until full payment is made.
We deliver orders within the European Union. Goods will be delivered to you, the buyer, to the address provided by you on the order form or registration.
We use the DHL Express service. Delivery usually takes 3-5 business days. To some countries, the delivery may take longer. Please note that delivery dates are approximate and may vary considering the different circumstances.
We shall not be liable for any delay in the delivery of goods. All delivery terms are legally non-binding, and failure to comply will not entitle you to withdraw from the agreement.
Due to conditions out of our reasonable control, which by its nature could not be foreseen or, if it could have not been foreseen, was unavoidable (a “Force Majeure Event”) there may be delays of the orders. The purpose of this clause “Force Majeure Event” shall include, but is not limited to:
- strikes & lockdowns;
- acts of God;
- weather conditions;
- COVID-19 closures;
- epidemics or similar events;
- natural disasters or extreme adverse weather conditions.
Delivery may be suspended for a reasonable time in any of those cases. If a serious change in the delivery date occurs, we reserve the right to terminate the Agreement between You and Us.
Due to different legal regulations across the EU, we cannot provide information regarding the legal status of a product in all the EU countries.
Please note, you are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of the products and shall be aware of your local laws.
By placing an order at aifory.com you accept all responsibilities regarding the legality of the products that will be shipped to you. We cannot resend or refund orders that have been seized or destroyed by customs.
GLS courier service
Delivery time for most EU countries usually takes 3-5 business days.
You can find out more in the chart below.
|Country||Delivery time (business days)|
|GLS courier service||DHL Express|
|Austria||3 – 5||1 – 2|
|Bulgaria||4 – 6||1 – 2|
|Belgium||4 – 6||1 – 2|
|Croatia||3 – 5||1 – 2|
|Czech Republic||2 – 4||1 – 2|
|Denmark||3 – 5||1 – 2|
|France||3 – 5||1 – 2|
|Germany||2 – 5||1 – 2|
|Greece||6 – 8||1 – 2|
|Hungary||3 – 5||1 – 2|
|Ireland||4 – 6||1 – 2|
|Italy||4 – 6||1 – 2|
|Latvia||3 – 5||1 – 2|
|Lithuania||3 – 5||1 – 2|
|Luxembourg||3 – 5||1 – 2|
|Netherlands||3 – 5||1 – 2|
|Portugal||5 – 7||1 – 2|
|Romania||4 – 6||1 – 2|
|Slovakia||2 – 5||1 – 2|
|Slovenia||3 – 5||3|
|Spain||4 – 6||1 – 2|
|Sweden||3 – 5||1 – 2|
|Switzerland||4 – 5||1 – 2|
|UK||–||1 – 2|
Please note, any dates quoted for delivery of goods are approximate and cannot be guaranteed as we use external courier services for shipping your orders. During holidays and force majeure events (COVID-19 closures, weather events, closed borders) there may be package delays of the orders. Please allow 2 or 4 extra days for orders to be shipped during this extraordinary time. In case of delays, we will contact our dedicated GLS coordinator if you used GLS courier service. If you choose DHL Express we recommend you to contact DHL services. If you have any other questions, you can contact us directly by email email@example.com and we will help you.
Please note, we do not cover any additional charges for customs clearance.
• CANCELLATION POLICY
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
To exercise your right to cancel, please contact us:
Mokra 3, 61-766 Poznań, Poland
Phone number +41912083141
Email address firstname.lastname@example.org
In order to meet the cancellation deadline it is sufficient for you to send us email to email@example.com or letter sent by post, concerning your exercise of the right to cancel before the cancellation period has expired. You can use below model withdrawal form, which is not required:
“ to Mokra 3, 61-766 Poznań, Poland
Phone number +41912083141
Email address firstname.lastname@example.org
I hereby give notice that I cancel my contract of sale of the following goods [*]
Ordered on [*] / received on [*]
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Please send back goods to our address:
Mokra 3, 61-766 Poznań, Poland
You will have to bear the direct cost of returning the goods.
We kindly ask you to avoid damage and contamination of the goods. The original packaging is not essential requirement to effectively exercise the right to return the products, but please provide suitable packaging for sufficient protection against transport damage.
- RETURN OF DAMAGED OR FAULTY GOODS
You must examine goods on arrival. We will refund the full purchase price including postage and packing of an item, which is delivered in a damaged or faulty condition.
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us by email email@example.com without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
Alternatively, at your option, we may replace the item with the same or a similar product (subject to stock availability).
Our products have natural origin and for any deviations (in smell or taste) we cannot provide you guarantee.
Damaged or faulty products should be returned to our address:
Mokra 3, 61-766 Poznań, Poland.
All prices are inclusive of VAT (where applicable) and sales taxes at current rates and are correct at the time of entering the information onto the system. Prices are in Euro unless otherwise specified.
Products will be sent by A4 Group, based in Poland.
On our Website, we use external payment services to fulfill transactions (e.g. credit card payments). The payment transaction is automatically carried out by the credit card company and charged to your card.
Payment methods are specified on the Website, and we reserve the right to change these methods at our own discretion.
Payment will be debited and cleared from your account before the shipment of your goods. By placing an order, you, the buyer, consent to payment being charged to your credit card account.
We will issue you with an electronic receipt to your email address once the goods have been dispatched. Should any problems occur with the authorization of your card, we will contact you with further details.
- DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolutions (ODR), which can be accessed at https://ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchases or services contracts involving a consumer.
A4 Group is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
- INTELLECTUAL PROPERTY
You acknowledge all rights in and to https://aifory.com and its content, including visual interface, graphics, design, text materials, compilations, computer code, software, and all other elements of the Website are and shall remain our sole property.
Except as expressly stated herein, these Terms do not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of the Website.
We confirm that we have all the rights in relation to the Website that are necessary to grant all the rights we purport to grant under, and in accordance with these Terms.
Modification of site and services
We may, from time to time, modify, alternate, or change the design, functionality or information contained on the Website at our own discretion without any prior notice to you.
Modification of these terms
The updates became legally binding after the posting of the renewed Terms on the Website. Your use of the Website following any such update or revision(s) constitutes your agreement to be bound by and comply with these Terms as updated or revised.
- WARRANTY, DISCLAIMER, AND LIMITATION OF LIABILITY
WE DO NOT MAKE ANY STATEMENTS OR GIVE ANY WARRANTIES ABOUT THE RESULTS OBTAINED BY USING THE WEBSITE, THE SPECIFIC FUNCTIONS OF THE WEBSITE OR IT’S RELIABILITY, AVAILABILITY, ACCURACY OR ABILITY TO MEET YOUR NEEDS. WE DO NOT WARRANT THAT ACCESS TO THE SITE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS ON THE SITE OR SERVICES WILL BE CORRECTED. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXCLUDE ALL SUCH WARRANTIES.
WE AND OUR LICENSEES, VENDORS, AGENTS, AFFILIATES WILL NOT BE RESPONSIBLE FOR LOST OF PROFITS, REVENUES OR DATA, FINANCIAL LOSSES, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
UNDER NO CIRCUMSTANCES SHALL WE AND OUR LICENSEES, VENDORS, AGENTS, AFFILIATES BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
- OTHER PROVISIONS